Last Updated: September 28, 2024
Introduction
At Future Forest, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit or make a purchase from our website, store.futureforest.ca (“the Site”). By using the Site, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
- Personal Identification Information: When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (such as credit card numbers), email address, and phone number.
- Browsing Information: As you browse the Site, we collect information about your device, including your web browser, IP address, time zone, and some cookies installed on your device.
- Transaction Information: We keep records of your purchase history, including the products you have bought and the prices paid.
2. How We Use Your Information
We use the information we collect from you to:
- Process Orders: To process your orders, manage payments, provide shipping, and keep you informed about your order status.
- Improve the Site: To analyze how our customers use the Site and make improvements to our design, features, and offerings.
- Communicate: To send you order confirmations, updates, or marketing communications, such as newsletters or special offers, if you opt-in.
- Security and Compliance: To detect and prevent fraud or other illegal activities and to ensure we comply with applicable laws and regulations.
3. Sharing Your Information
We respect your privacy and will not sell your personal information to third parties. However, we may share your data in the following circumstances:
- Service Providers: We may share your data with trusted third-party service providers who assist us in operating the Site, such as payment processors, shipping companies, and marketing services.
- Legal Compliance: We may disclose your information to law enforcement agencies or other third parties when we are required to do so by law or in response to valid legal requests.
4. Cookies and Tracking Technologies
Our Site uses cookies and other tracking technologies to enhance user experience and analyze usage patterns. Cookies are small data files that are placed on your device. You can choose to disable cookies through your browser settings; however, some features of our Site may not function properly without cookies.
5. Data Security
We are committed to protecting your personal information. We use industry-standard security measures to protect your data during transmission and storage. However, no electronic storage method is 100% secure, and we cannot guarantee absolute security. We do not store credit card data in our store. This is completed via Stripe, our credit card merchant.
6. Your Rights
Depending on your location, you may have the following rights concerning your personal data:
- Access: You can request access to the personal information we hold about you.
- Correction: You may ask us to correct or update any inaccurate information.
- Deletion: You can request that we delete your personal data, subject to certain legal exceptions.
- Opt-Out: You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in the email or by contacting us directly.
To exercise any of these rights, please contact us at [email address].
7. Children’s Privacy
Our Site is not intended for children under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected such information, we will take steps to delete it promptly.
8. Third-Party Links
Our Site may contain links to other websites that are not operated by Future Forest. This Privacy Policy applies only to the personal information collected through our Site. We are not responsible for the privacy practices of any third-party websites.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Future Forest Customer Support
Email: info@futureforest.ca
Phone: (506)999-0356
Address: A-158 Leinster Street, Saint John, NB Canada
