Last Updated: June 24, 2026

Introduction

Future Forest Music & Arts Festival Inc. (“Future Forest”, “we”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit or make a purchase through our websites, store.futureforest.ca and futureforest.ca (together, “the Sites”), and when you interact with us as a customer, member, or festival attendee.

We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s Anti-Spam Legislation (CASL), and applicable provincial privacy laws including Quebec’s Law 25. By using the Sites, you consent to the practices described here.

1. Information We Collect

We collect personal information that you provide and information collected automatically.

Information you provide: your name, email address, phone number, billing and shipping address, account login details, membership details, and the content of messages you send us (including live chat). When you make a purchase, your payment card details are collected and processed by our payment provider; we do not store full card numbers ourselves.

Information collected automatically: as you browse the Sites we collect your device and browser type, IP address, time zone, approximate location (used to display the correct currency and language), the pages you view, and the source that referred you to us (for example a link or campaign). We collect this through cookies and similar technologies described below.

Address autocomplete: when you enter an address at checkout, the address you type may be processed by Canada Post’s AddressComplete service to suggest valid addresses.

Membership and event information: if you hold a Future Pass membership we maintain your membership status and a digital membership ID (including a QR code). If you attend the festival, your ticket may be scanned at entry by our check-in provider.

2. How We Use Your Information

Orders and memberships: to process and fulfill orders, take payment, arrange shipping, manage your account and membership, and keep you informed about your order or membership status.
Customer support: to answer your questions, including through our live chat tool.
Email communications: to send order confirmations and service messages, and, where you have consented, newsletters and offers. Every marketing email includes an unsubscribe link, and you can opt out at any time.
Analytics and advertising: to understand how the Sites are used, improve them, measure our marketing, and show you relevant ads on third-party platforms such as Google and Meta (Facebook and Instagram).
Security and compliance: to detect and prevent fraud and spam, protect the Sites, and meet our legal and accounting obligations.

3. Cookies and Tracking Technologies

We use cookies and similar technologies, which fall into the following categories:

Strictly necessary: required to run the Sites, such as your shopping cart, checkout, login, language, and currency.
Analytics: to measure traffic and usage (for example Google Analytics).
Advertising: to measure ad performance and show you relevant ads, including remarketing (for example Google Ads and the Meta pixel).
Functional: to enable features such as live chat and currency or language detection.
Security: to help detect spam and abuse.

You can control cookies through your browser settings, though some features may not work without them. Where required by law, we will obtain your consent for non-essential cookies and honour opt-out preferences.

4. How We Share Your Information

We do not sell your personal information, and we do not rent or trade it. We share personal information only with service providers and partners who process it on our behalf to operate the Sites and our business, and only as needed to provide their service to us. These include:

Payment processing: Stripe.
Email, CRM, and marketing: our email and customer-relationship platforms (FunnelKit and SendGrid), which may record email deliveries, opens, and clicks.
Analytics and advertising: Google (Analytics, Ads, and Tag Manager) and Meta (Facebook and Instagram).
Live chat and support: Crisp.
Address tools and shipping: Canada Post.
Spam and abuse prevention: CleanTalk.
Automation and record-keeping: Zapier and Airtable.
Festival check-in: our event check-in provider, for ticket validation at the festival.

We may also disclose information when required by law, to respond to valid legal requests, to protect our rights or the safety of others, or in connection with a business transfer.

5. International Data Transfers

Some of our service providers are located in the United States or other countries outside Canada. This means your personal information may be stored or processed outside Canada (and outside Quebec), where it may be subject to the laws of those jurisdictions, including lawful access by foreign authorities. We take reasonable steps to ensure your information receives a comparable level of protection wherever it is processed.

6. Data Retention

We keep personal information only for as long as necessary for the purposes described in this policy, including to fulfill your order, manage your account or membership, comply with legal, tax, and accounting requirements (which may require us to retain transaction records for several years), and operate our mailing list until you unsubscribe. When information is no longer needed, we securely delete or anonymize it.

7. Data Security

We use industry-standard measures to protect your information during transmission and storage, including encryption in transit and access controls. Payment card details are handled by Stripe, our PCI-compliant payment provider, and are not stored on our servers. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Subject to applicable law, you may have the right to:

Access the personal information we hold about you.
Correct information that is inaccurate or out of date.
Delete your personal information, subject to certain legal exceptions.
Withdraw consent and opt out of marketing at any time, using the unsubscribe link in our emails or by contacting us.
Data portability, where provided by applicable law such as Quebec’s Law 25.

United States residents (including California): you may have the right to know, delete, and correct your personal information, and to opt out of the “sale” or “sharing” of personal information for cross-context behavioural advertising. To opt out of advertising cookies, adjust your browser or cookie settings, or contact us at privacy@futureforest.ca.

To exercise any of these rights, contact us at privacy@futureforest.ca. We may need to verify your identity before responding.

9. Children’s Privacy

The Sites and the festival are intended for people aged 18 and over. We do not knowingly collect personal information from children under 18. If we learn that we have inadvertently done so, we will delete it promptly.

10. Third-Party Links

The Sites may contain links to websites we do not operate. This Privacy Policy applies only to information collected through our Sites. We are not responsible for the privacy practices of third-party websites, and we encourage you to review their policies.

11. Data Breaches

If a breach of security safeguards creates a real risk of significant harm, we will notify affected individuals and the appropriate authorities, including the Office of the Privacy Commissioner of Canada and, where applicable, the Commission d’acces a l’information du Quebec, as required by law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. When we do, we will revise the “Last Updated” date above. We encourage you to review this page periodically.

13. Contact Us and Privacy Officer

For any questions, concerns, or requests about this Privacy Policy or your personal information, please contact our Privacy Officer:

Future Forest Music & Arts Festival Inc.
Privacy: privacy@futureforest.ca
General inquiries: info@futureforest.ca
Phone: (506) 999-0356
Address: A-158 Leinster Street, Saint John, NB, Canada

If you are not satisfied with our response, you have the right to make a complaint to the Office of the Privacy Commissioner of Canada, or to your provincial privacy regulator.